Chat provides a forum for real-time conversations. Anyone may participate in a conversation on any subject. All Chat conversations are completely viewable by the public. This is different from the Conferencing System, which allows users to select and follow a subject area with specific topics, and viewing may be public or private based on the user's security level. Chat provides your users a forum for open discussions about topics that relate to your products and services.

Just think of the marketing and development information you could gather here!